Wallet charges are pay-as-you-use costs for services like text messages (SMS), phone calls, emails, AI features, and WhatsApp conversations.
The wallet acts like a prepaid balance for your account:
When usage-based services are enabled, a wallet is created
A small amount is added using the card on file
Each text, call, email, or automation deducts a small amount from the wallet
When the balance drops below a minimum level, the wallet automatically reloads
This ensures you only pay for what you actually use, instead of paying for unused message packages.
No.
Your monthly subscription covers access to the Light Up Success platform, workflows, dashboards, and support.
Wallet charges only apply when you actually send texts, make calls, send emails, or use other usage-based features.
If your wallet balance reaches zero, usage-based services like texting and calling may pause temporarily.
Once the wallet is successfully reloaded using the card on file, services automatically resume.
To prevent interruptions, wallets are set to auto-reload before reaching zero.
Wallet charges apply to usage-based services, including:
Text messages (SMS & MMS)
Phone calls
Emails sent through the system
AI features
WhatsApp conversations
Fixed monthly services (like subscriptions or add-ons) are not wallet-based.
Because most businesses don’t use the same amount every month.
Instead of forcing you to overpay for unused messages, the wallet system ensures:
Lower costs
Fair pricing
You only pay for real activity in your business
This keeps pricing transparent and scalable as your business grows.
No.
Wallet charges only occur when:
You actively use messaging, calling, or AI features
The wallet balance drops below the minimum and auto-reloads
You can view all wallet activity and usage inside your billing settings at any time.
No.
All core automations, pipelines, and workflows are pre-built and installed for you.
Billing is automated, and wallet reloading happens automatically so your system keeps running without manual effort.